Privacy and Cookie Policy

Introduction – November 2024

We are committed to protecting the privacy and confidentiality of the personal data you provide us. This Privacy Notice communicates how we use and process your personal data.

For the purposes of data protection laws, Mantis Infrastructure Maintenance is the data controller of your personal data and our address is as noted below. The Data Compliance Officer can be contacted via [email protected].

Any changes to this policy will be posted to this website. Please check regularly for updates.

This website is controlled and operated Mantis Infrastructure Maintenance. We welcome all comments, queries and requests regarding how we use your information. We can be contacted via;

Mantis Infrastructure Maintenance, Station Road, Salford Priors, Evesham, Worcestershire, WR11 8SW. United Kingdom

We can be reached via e-mail at [email protected] or by phone +44 (0)1789 774250.

Processing of your personal Data

Alamo Group Europe Limited will process your personal information in accordance with the Data Protection Act 2018 (UK GDPR) and the EU GDPR, where applicable. We may process your personal data when you;

• Visit our website,
• Purchase products or services from us, and/or
• We send marketing communications to you:

The personal data we hold about you

We may process the following categories of personal information about you, were required:

• Name, company name, contact details including address(es), telephone number(s), email address, fax number(s) and VAT number. You are not under any obligation to provide any this information. However, if you withhold requested information, we may not be able to provide certain services to you.
• We automatically collect basic technical information from all visitors to the website through our automatic data collection tools, which may include cookies and other commonly used technologies (see sections on Cookies and Web Beacons below). These tools collect certain standard information that your browser sends to the website such as your browser type and language, access times, and the address of the site from which you came to the website. They may also collect information about your Internet Protocol (“IP”) address, or click stream data within our website (i.e. the actions taken in connection with the website). This information helps us improve the functionality of the website. We work with third parties such as sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers and credit reference agencies, and may receive information about you from them.

How we use your Personal Data

We may use your personal data for the following purposes:

• to contact you and to respond to your requests and enquiries;
• to deliver goods and services to you;
• for business administration, including statistical analysis
• to personalise your visit to the website and to assist you while you use the website;
• to improve the website by helping us understand who uses the website; and
• for fraud prevention and detection and to comply with applicable laws, regulations or codes of practice.

We may also contact you to tell you about products and services offered by us which we believe may interest you (see section on Marketing below).

Sharing your Personal Data

We may use selected third parties to provide us with services, technical support for the website, and companies engaged to market and distribute our products, who may have access to your personal data. All service providers are permitted to use data only for the purpose of performing services on our behalf.

Similarly, we may share your personal data as required by law to protect our rights and property, or the rights, property or safety of others, including to advisers, law enforcement agencies, judicial and regulatory authorities.

To help us make credit decisions about you, we may search the files of credit reference agencies who will record any credit searches on your file and/or those of your principal directors/shareholders where relevant. We may also disclose details of how you conduct your account to such agencies. This information will be used by other credit agencies for making credit decisions.

International Transfers of your Personal Data

The information you give us may be accessed our staff, and third parties based inside and occasionally outside of the UK and European Economic Area (EEA), where necessary to fulfil and deliver orders. Those parties process information, fulfil and deliver orders, process credit or debit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our site to third parties but this will not include information that can be used to identify you. By submitting your personal data, you agree to this transfer, storing or processing.

Security of your Personal Data

The security of your personal data is important to us. We take reasonable steps, consistent with generally accepted industry standards, to protect the personal data from loss, misuse and unauthorised access, disclosure, alteration and destruction.

We retain your personal information in line with our records retention and disposal policy, which is available on request. In general, data is held for 7 years from the last point of contact to support our legal and regulatory requirements. If you have any queries regarding the retention of your personal data, please contact us using the details provided above.

Your Rights

If you are located in Europe, you have certain rights under data protection laws including:

• the right to be informed of how we process your personal data
• the right of access to your personal data
• the right to rectify or correct your personal data
• the right to erasure
• the right to restrict processing
• the right to object to the processing of your personal data
• rights in relation to automated decision making and profiling

All such requests should be made to the Data Compliance Officer via [email protected].

You also have the right to lodge a complaint about the processing of your personal data with your local data protection authority, in the UK, this is the Information Commissioner’s Office www.ico.org.uk.

Cookies

Cookies are small sometimes encrypted text files that are stored on your computer by websites that you visit. Please note that we only use ‘Essential Cookies’ across Alamo websites. Essential cookies are cookies that are essential for a website to function correctly, and without them, visitors of a website may not be able to access the various functionalities on the website. To find out more, please visit www.allaboutcookies.org.

Marketing

We may contact you periodically by e-mail, post and/or telephone to provide information regarding products, services, events and content that may be of interest to you, unless you advise us that you do not wish to receive marketing or market research communications from us.

If you have any queries regarding the processing of your personal data, you can contact us via [email protected].

You also have the right to lodge a complaint about the processing of your personal information with the Information Commissioner’s Office via www.ico.org.uk.

 

Copyright and Legal Notices

Legal Notices – May 2018

For more information on Mantis Infrastructure Maintenance’s Terms of Website Use and Website Acceptable Use policies.

Copyright © 2018 Mantis Infrastructure Maintenance

The copyrights in any software text or graphics herein is owned by Mantis Infrastructure Maintenance and its associated companies. Provided that the above copyright notice appears in each and any reproduction of information or documents herein Mantis Infrastructure Maintenance authorises you to reproduce it for the purpose of the non-commercial transmitting or viewing of the information. Except as herein before provided no publication, copying or distribution of the material herein is permitted without the consent in writing of Mantis Infrastructure Maintenance.

Important Notice

The text images and information in this publication is provided WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF QUALITY, FITNESS FOR PARTICULAR PURPOSES OR NON-INFRINGEMENT OF ANY THIRD PARTY RIGHTS. purely as guidance and a convenience to Mantis Infrastructure Maintenance’s customers, distributors and dealers.

Inaccuracies, errors, or omissions may be contained herein but Mantis Infrastructure Maintenance assumes no responsibility therefore. Information herein is liable to be changed at any time. Information about Mantis Infrastructure Maintenance products and services is illustrative only and should not be relied upon. For more detailed information users should contact the relevant Mantis Infrastructure Maintenance dealers or Mantis Infrastructure Maintenance.

Conditions of sale

1. Definitions

In these conditions except where the context otherwise requires, the following words shall have the meanings set opposite each respectively the “Buyer”, the person, firm or company with whom or with which the Company contracts subject to these conditions, the “Contract”, the Contract made or to be made between the Company and the Buyer subject to these conditions, the “Goods”, the articles, products and/or things (if any), including samples and/or spare parts where relevant, the subject matter of the Contract.

2. Basis of Contract

‍2.1 Unless otherwise stated, and so long as notice of withdrawal or variation is not communicated to the Buyer, any quotation made by the Company shall remain open for a period of sixty days from the date appearing thereon, whereupon it shall forthwith lapse.

2.2 Any quotation, whether written or oral, submitted by the Company shall be deemed to be an invitation to treat, and not an offer. The placing by the Buyer of any order, whether written or oral, and whether or not any quotation may have been submitted by the Company, shall constitute an offer by the Buyer, and the Contract shall not be taken to have come into existence unless and until acceptance by the Company of the Buyer’s offer shall have been communicated in writing to the Buyer. any order placed by the Buyer with any of the Company’s salesmen or other employees or representatives shall be subject to written acceptance by the Company as aforesaid. Acceptance by the Company shall be deemed to include acceptance of these conditions, which shall form the conditions of the Contract and shall apply to the exclusion of any terms or conditions put forward by or on behalf of the Buyer.

2.3 The Buyer’s attention is specifically drawn to the fact that only directors of the Company have authority to make or give on behalf of the Company any representation, warranty, condition or statement other than those contained in these conditions, and accordingly no variation of or addition to or consent, under these conditions, whether written or oral, shall have effect unless and until agreed in writing by the Company and signed by a director of the Company.

‍3. Information and Samples

‍3.1 Any offer submitted by the Buyer shall be accompanied by sufficient data, information and (where relevant) samples to enable the Company (should the offer be accepted) to proceed with the order forthwith.

3.2 In the event that after the date of any quotation submitted by the Company it shall be found that any data, information or samples supplied by the Buyer and upon which the Company’s quotation may be based differ in any material respect from condition as they may in fact be, the Company shall be entitled to amend its quotation so as to take account of any increase to it in costs, whether actual or projected.

3.3 Any samples supplied by the Buyer shall be delivered at the Buyer’s sole risk and expense to the Company at such address as the Company may specify.

3.4 The Buyer undertakes that any instructions concerning the use or operation of the goods advised to the Buyer by the Company will be forwarded to the first owner-user. The Buyer will be liable for any loss or damage resulting if this condition is not fulfilled by the Buyer.

3.5 Unless otherwise stated in the relevant invoice, all cases, containers and/or packing materials are non-returnable and will be charged for. Where so stated to be returnable, all such packing materials will be charged for, but credit will be allowed in full if these are returned in condition satisfactory to the Company to the Company’s works carriage paid within thirty days following delivery of the relevant Goods.

‍4. Delivery and Availability

‍4.1 Any times or dates quoted by the Company for delivery of all or any of the Goods are estimates only, and the Company shall not be liable for any failure to meet any such estimate, not for any loss, whether financial or otherwise, resulting directly or indirectly therefrom. No such failure shall entitle the Buyer to reject all or any of the Goods.

4.2 All Goods quoted from stock are quoted subject to being unsold when the Buyer’s order is accepted.

4.3 The Company shall deliver the Goods when ready, to the Buyer at such address in Great Britain as the Buyer may specify, or, if no such address is specified to any address in the mainland of Great Britain of the Buyer to which correspondence and/or Goods may previously have been addressed or sent under the Contract. An additional charge will be made in respect of any carriage and insurance where the Contracts for the delivery of Goods outside the mainland of Great Britain. Unless otherwise agreed in writing, delivery shall take place at a time convenient to the Company. The manner of delivery shall be such as the Company in its sole discretion shall deem appropriate. Without prejudice to condition 9.2 hereof, Goods will normally be dispatched before the date of invoice.

4.4 The Company accepts no liability whatsoever for short delivery of or damage to Goods in transit, unless both it and the carrier are notified in writing of the Buyer’s claim within seven days after delivery. The Company accepts no liability whatsoever for non-delivery unless it is notified in writing of the Buyer’s claim within ten days after the date of invoice. The Company reserves the right to alter these time limits without prior notice in the event of the carrier in question altering the terms upon which it does business with the Company.

4.5 In the event that the Buyer shall be unable or unwilling to accept delivery of any Goods, the Company shall be entitled without further reference to the Buyer to store the Goods upon any of its own premises or arrange for their storage with a third party, in which event any costs so incurred by the Company shall be borne by the Buyer.

‍5. Description

‍Any specifications, drawings or other particulars relating to Goods submitted in connection with, or included in, any quotation given by the Company are, unless otherwise expressly stated in writing, approximate only, and any specifications, descriptions, designs, drawings, illustrations or other particulars contained in catalogues or other promotional or advertising matter of the Company are intended merely to present a general idea of the goods therein described and shall not be taken as forming part of the Contract. Accordingly, the Company reserves the right without notice to the Buyer to alter any such specification, description, design, drawing, illustration or other particulars and to supply the Goods as so altered in performance of the Contract and the Company shall have no liability therefore.

‍6. Performance

‍6.1 All information (including without limitation figures) given by the Company relating to the performance of the Goods or the cost of operating the Goods is based upon the Company’s experience in the field in question, and all such figures are such as the Company might as a result of such experience expect to obtain on test, but the Company shall, unless such information shall have been specifically guaranteed in writing, accept no liability should it prove to be in any way inaccurate to the Buyer.

6.2 In the event that the performance of the Goods shall fail to fulfill the terms of any written guarantee given by the Company, the Buyer shall allow to the Company reasonable time and opportunity to fulfill the said terms. If after such reasonable time and opportunity the Company shall fail to fulfill the said terms, the Buyer shall be entitled to cancel the Contract only as regards such of the Goods as fail to fulfill the said terms.

6.3 It shall be the responsibility of the Buyer to ensure that the capacity and performance of the Goods are sufficient and suitable for the purpose or purposes intended, and that its methods of working and all sites where the Goods are to be installed and/or operated are safe and suitable for the installation and operation of the Goods and comply both before and after such installation and during such operation with all relevant legislation (including without limitation safety legislation).

6.4 Where the Buyer provides any items of equipment for the installation and/or operation of the Goods or ancillary to or for use in connection with the Goods, it shall be the Buyer’s responsibility to ensure that the use of any such items do not adversely affect the performance of the Goods.

6.5 Where samples are to be supplied by the Company, no work will be undertaken by the Company with regard to the bulk of the Buyer’s order unless and until the Company shall have received from the Buyer written notification that the samples supplied are in all respects satisfactory to the Buyer.6.6 The Buyer undertakes that any operating instructions concerning the use of the Goods, advised by the Buyer by the Company, will be forwarded by the Buyer to the first owner-user. The Buyer will be liable for any loss whatsoever arising if this condition is not fulfilled by the Buyer.

‍7. Cancellation

‍Subject to condition 6.2 following acceptance as aforesaid by the Company of the Buyer’s order, no cancellation, either in whole or in part, may be made by the Buyer other than with the prior written consent of the Company and upon the terms which fully reimburse to the Company the amount or amounts of all work undertaken, time expended and costs incurred by it in connection with the Buyer’s order, together with a reasonable profit margin.

‍8. Price

‍8.1 Any price quoted by the Company is exclusive of VAT and is in accordance with the trade terms in effect at the time of the order. With the agreement of the Buyer, the Company shall be entitled at any time up to the date of the invoice or despatch (as the case may be) to vary the price quoted to the Buyer. In the absence of agreement of the Buyer to such variation, either party may cancel the Contract.

8.2 If any additional cost is incurred by the Company by reason of any error or omission in the Buyer’s instructions, or by reason of any additional instructions received from the Buyer, or if the Buyer requests any special testing of the Goods or any variation in the specification or design or any other modification to the Goods, or if delivery is not accepted by the Buyer in accordance with these conditions, the Company shall be entitled at any time up to the date of the invoice to vary the price quoted to the Buyer.

‍9. Date for Payment

‍9.1 The Buyer shall make payments in full by no later than the due date stated on the invoice for the Goods, but the Company may at its discretion offer the Buyer a discount for earlier payment, as mentioned on the invoice. Interest at a rate up to 8% above the Bank of England base rate from time to time will be charged at the Company’s discretion from the due date (as stated in the invoice) until payment is received, and any such cash discount referred to in the invoice or elsewhere will not be allowed to the Buyer. Any such cash discount may at the option of the Company be disallowed if at any time the Buyer has in respect of any invoice rendered by the Company an overdue balance.

9.2 Notwithstanding the provisions of condition 9.1 hereof, the Company reserves the right to require payment of any invoice in full or in part as a condition of despatch or delivery of all or any of the Goods.

9.3 Where payment is agreed to be made by instalments, any delay or default by the Buyer in making payment in respect of any one instalment shall render all the remaining instalments due forthwith, and interest will be charged with immediate effect until the actual date of payment in accordance with condition 9.1.

9.4 The Company shall be entitled, in the event of any failure by the Buyer to make payment in accordance with the terms of the Contract, to charge to the Buyer, in addition to any interest payable and without prejudice to any other rights available to the Company, any sums, (including without limitation, legal costs and VAT thereon and on any other costs) reasonably incurred by the Company in the collection or attempted collection of the amount or amounts outstanding.

‍10. Disputes and Set Off

‍Any liability of the Company under the Contract shall be subject to and conditional upon the due performance and observance by the Buyer of all obligations appearing in these conditions, and subject to these conditions, the Buyer shall not be entitled to withhold or delay payment or exercise any right of set off whatsoever and howsoever arising or arisen which might otherwise be available to it.

‍11. Risk and Title

‍11.1 The risk of loss of or damages to the Goods or any of them shall pass to the Buyer in respect of such of the Goods as are despatched for delivery to the Buyer, upon delivery in accordance with condition 4.

11.2 Not withstanding the passing of risk unless and until payment shall have been made to the Company in full in respect of all of the Goods and in respect of all and any other goods supplied or to be supplied by the Company and of all and any services rendered or to be rendered by the Company under the Contract or under any other contract between the Buyer and the Company;

(a) property in and title to all the Goods shall remain in the Company;

(b) should the Buyer convert the Goods or any of them into any new product or products, whether or not any such conversion may involve the admixture of any other goods or thing whatsoever and in whatever proportions, any such conversion shall be effected by the Buyer solely as agent for the Company, and the Company shall have the full legal and beneficial ownership of any such new product or products;

(c) the Buyer shall store the goods and any such new product or products separately from all other goods and products and in such a way that they can be readily identified as being the property of the Company;

(d) subject to (e) and (f) below, the Buyer shall be free to sell the Goods and any such new product or products in the ordinary course of its business, in which case the proceeds of sale shall belong to the Company, and the Buyer shall account therefore to the Company on demand, provided that the Buyer shall have no authority to enter into any contract for sale on behalf of the Company, and any such contract for sale shall accordingly be concluded in the name of the Buyer;

(e) the Company may at any time revoke the Buyer’s power of sale referred to in (d) above by written notice to the Buyer if the Buyer shall for seven days or more be in default in the payment of any sum whatsoever due to the Company (whether in respect of the Goods or any other goods supplied by the Company or services rendered, whether or not under the Contract, by the Company or for any other reason whatsoever), or if any bill of exchange, cheque or other negotiable instrument drawn or accepted by the Buyer in favour of the Company shall on presentation or payment be dishonoured, or if accepted by the Buyer in favour of the Company shall on presentation or payment be dishonoured, or if the Company in good faith shall have doubts as to the solvency of the Buyer;

(f) the Buyer’s power of sale referred to in (d) above shall automatically cease if any administrator, receiver or manager shall be petitioned or appointed over any or all of the assets or undertaking of the Buyer, or if any winding up order shall be made against the Buyer, or proposal for voluntary arrangement (Insolvency Act 1986) or call any meeting of or make any arrangement or composition with creditors or commits any act of bankruptcy;

(g) upon determination of the Buyer’s power of sale under (e) or (f) above, the Buyer shall place the Goods and any such new product or products at the disposal of the Company, and the Company shall be entitled, using only such force as may be necessary, to enter upon any premises of the Buyer for the purpose of removing the Goods and any such new product or products from the premises. Where payment may be made by means of any bill of exchange, cheque or other negotiable instrument, the Company shall be deemed not to have received payment for the purposes of this condition unless and until the bill of exchange, cheque or other negotiable instrument shall have been honoured on presentation for payment, notwithstanding that the Company may have negotiated it and received value thereafter.

‍12. Termination and Suspension

‍Without prejudice to any rights and remedies available to it, whether under the Contract or otherwise, the Company shall be entitled upon the giving to the Buyer written notice of its intention to do so, either to terminate wholly or in part the Contract and/or any other contract with the Buyer or to withhold performance of all or any of its obligations under the Contract or any other contract in any of the following events:

(a) if any sum owing to the Company from the Buyer on any account whatsoever shall be unpaid after the due date for payment;

(b) if the Buyer shall refuse to take delivery of any of the Goods in accordance with the terms of the Contract or of any other goods in accordance with the terms of any other contract between the Company and the Buyer;

(c) if the Buyer shall commit any act of insolvency as defined in paragraph 11.2 (f) above;

(d) if the Buyer shall commit any such breach of any contract with the Company;

(e) if the Buyer shall refuse to provide any security for credit as hereinafter provided;

(f) the Company, after giving written notice to the Buyer, at its absolute discretion considers the Buyer’s credit status to be unsatisfactory.

The Company shall be entitled to exercise its rights of termination or suspension at any time during which the event or default giving rise thereto shall not have ceased or been remedied to its reasonable satisfaction and in the event of any such suspension, the Company shall be entitled to require, as a condition of resuming performance under the Contract, pre-payment of, or such security as it may stipulate for, the payment of any sums due or to become due to it.

‍13 Defective Goods

13.1 The Company shall make good by reimbursement of the whole or part of the price (and, where relevant, as a deduction from any part of the price remaining unpaid) or at its option by repair by replacement any defect developing under the normal use in the Goods within twelve months with respect to machines and six months with respect to parts following the date of delivery to the first owner/user due solely to faulty design (except where supplied by or on behalf of the Buyer), materials or workmanship, provided that:

(a) written notice of any such defect shall be given to the Company by the Buyer within twenty-eight days following the discovery thereof within the periods above referred to;

(b) any Goods alleged to be defective shall, if the Company requires, be promptly returned at the Buyer’s risk and expense to the Company’s works for inspection, and the Company shall in its reasonable opinion consider them to be defective solely by reason of faulty design, materials or workmanship as aforesaid;

(c) no attempt shall have been made by the Buyer, or by any other person, firm or company, to remedy any defect before the Goods in question shall have been returned to the Company for inspection;

(d) the Goods in question shall have been serviced and maintained properly and in accordance with the Company’s recommendations and shall not have been fitted with any parts, components or accessories other than those manufactured or recommended by the Company;

(e) where any such defect is due to a fault in any part, component, accessory or other item of the Goods not manufactured by the Company, the buyer shall be entitled, as against the Company, only to such remedy as the Company may be able to obtain against the relevant manufacturer or supplier;

(f) in default of any claim being made under this condition within the period of twenty-eight days referred to, the Goods shall be deemed to comply with the contract and to be in all respects satisfactory;

(g) notwithstanding any other provision of these conditions, no condition, warranty or representation, other than a warranty as to title, is given or made by or on behalf of the Company in respect of any Goods which may have been used, whether for demonstration purposes or otherwise.

13.2 The Company’s liability shall be limited to reimbursement of the price or repair or replacement of the Goods as aforesaid and shall be subject to compliance by the Buyer with the terms of the foregoing part of this condition. Apart from such reimbursement, replacement or repair, the Company, its employees and agents shall be under no liability to the Buyer or to any third party for any injury, loss or damage of any kind whatsoever and howsoever arising or arisen and whether direct, consequential or special, including without limitation any loss of profits, injury, loss or damage resulting from or arising out of or incidental to;

(a) any negligence of the Company or of any of its employees (except insofaras such negligence may result in death or personal injury);

(b) the Company’s performance of or failure to perform or breach of any of its obligations, whether express or implied, under the Contract or under any other contract;

(c) the supply, installation, repair and/or maintenance of any of the Goods;

(d) any defect in any of the Goods;

(e) any advice given or representation made by the Company or on its behalf in relation to the nature, quality, specification, design, performance, use or installation of any of the Goods.

13.3 The terms of this condition replace all conditions, warranties, representations, statements, liabilities and other terms whatsoever implied by common law, statute or otherwise, all of which shall accordingly be excluded, and the Company shall have no obligation to the Buyer, either in tort or in contract (and whether under the Contract or under any other contract) other than the express obligations contained in these conditions or in any other document expressly incorporated in writing into the contract. Accordingly, it shall be for the Buyer to insure against any liability arising from its use of the Goods.

13.4 To the best of the Company’s knowledge and belief, and in the absence of any appropriate code of practice, the Company’s designs and products when properly used, comply with the requirements of the Health and Safety at Work Act, 1974 and any modification or re-enactment thereof and any regulations made thereunder, but any additions to or variations of such designs or products arising from the requirements of the Act shall be charged to the Buyer as an additional cost, and the Company shall be under no liability for failure to comply with any requirement, whether statutory, regulatory, municipal or otherwise affecting the construction, installation or operation of any of the Goods or any other goods supplied by the Company, nor for obtaining any necessary consent or consents.

‍14 Industrial Property Rights

‍The Buyer shall forthwith notify the Company in writing of any claims made or action brought against the Buyer for infringement of intellectual property rights of any nature whatsoever or for unauthorised use of any confidential information or for passing off by reason of the manufacture or sale of any Goods, and the company shall be free to conduct any negotiations for the settlement of any such claim and/or to conduct any litigation resulting therefrom without any obligation or responsibility whatsoever to the buyer other than, where it is decided or agreed that there has been any such infringement or unauthorised use or passing off, to give credit for the Goods giving rise to the claim or action or, at the option of the company, to make such alterations thereto as may be necessary to remedy the matter complained of. The Buyer shall without cost to the company provide such facilities and assistance as the Company may reasonably require to enable it to investigate and conduct any such claim or action. Where any Goods are manufactured and sold by the Company to the Buyer in accordance with a design or specification provided by the Buyer, then, as regards any such Goods, the Buyer shall indemnify the Company against all actions, claims, costs and demands whatsoever and howsoever arising or arisen in relation to any claim or action for infringement of any patent or copyright or for unauthorised use of any confidential information or for passing off, whether actual or alleged.

‍15 General

‍15.1 It shall be the responsibility of the Buyer to ensure that all requirements to the Contract, whether statutory, regulatory; or municipal or otherwise howsoever, are complied with. It shall be a condition precedent to the performance by the Company of any of its obligations under the Contract that all necessary licenses, permits and consents shall have been obtained by the Buyer.

15.2 The Company shall have no liability whatsoever for any failure to perform or for any delay in the performance of any of its obligations under the Contract arising wholly or in part by reason of any factor beyond its direct control, including without limitation shortage or raw materials, components or services, act of god, war, national emergency, laws or regulations of any country, industrial dispute, civil commotion, fire, tempest or flood.

15.3 No failure or delay on the part of the Company to exercise any of its rights under the Contract shall operate as a waiver thereof, nor shall any single or partial exercise of any such right preclude any other or further exercise thereof. Any waiver by the Company of any breach by the Buyer of any of its obligations under the Contract shall not affect the rights of the Company in the event of any further or additional breach or breaches.

15.4 The Contract is personal to the Buyer who shall not assign or in any way part with the benefit thereof without the Company’s prior written consent.

15.5 None of the Goods shall be exported by or on behalf of the Buyer, nor shall the Buyer allow any of the Goods to be exported without the prior written consent of the Company.

15.6 Where delivery is agreed to be made by instalments, each instalment shall be deemed to be a separate and distinct contract and no default by the Company in respect of one or more instalments shall entitle the Buyer to reject or withhold payment for any other instalment.

15.7 Each and every obligation contained in these conditions shall be treated as a separate obligation and shall be severally enforceable as such notwithstanding the non-enforceability of any other obligation.

15.8 Any notice required to be given in writing under the Contract must be served in writing sent by pre-paid first-class post or by email to the other party to the registered office or such other address or email address as may be notified for such purpose, in the case of a letter as aforesaid, in the ordinary course of post. In proving service, it shall be sufficient to show that the email was sent or that the envelope containing the notice was duly addressed, stamped and posted (as the case may be).

15.9 The Contract shall be governed by and construed in accordance with English Law.

‍16 Data Protection

‍16.1 To the extent Buyer discloses, provides or otherwise makes available, personal data to Company under or in connection with the Contract (“Shared Personal Data”), Buyer warrants that it: (a) has provided adequate notices to, and obtained valid consents from, the data subjects, in each case to the extent necessary for Buyer and/or its service providers or agents to process the Shared Personal Data in connection with this Contract and as described in the Company’s Online Privacy Policy, including without limitation to send direct marketing to data subjects. Buyer will on request provide records of all consents obtained to Company and Buyer shall notify Company in writing within 24 hours of Buyer receiving data subject’s objection to or withdrawal of data subject’s consent to process their personal data including, without limitation for direct marketing activities; and (b) shall not, by act or omission, cause Company to violate any applicable data protection laws, notices provided to, or consents obtained from, data subjects as result of processing the Shared Personal Data in connection with this Contract.

Warranty Policy

May 2018
Warranty Registration

All machines must be registered, by the selling dealer with Mantis Infrastructure Maintenance, before delivery to the end user. On receipt of the goods it is the buyer’s responsibility to check that the Verification of Warranty Registration in the Operator’s Manual has been completed by the selling dealer.

1. Limited Warranties

1.01. All mounted machines supplied by Mantis Infrastructure Maintenance are warranted to be free from defects in material and workmanship from the date of sale to the original purchaser for a period of 12 months, unless a different period is specified.

All Self Propelled Machines supplied by Mantis Infrastructure Maintenance are warranted to be free from defects in material and workmanship from the date of sale to the original purchaser for a period of 12 months or 1500 hours. Engine warranty will be specific to the Manufacturer of that unit.

1.02. All spare parts supplied by Mantis Infrastructure Maintenance and purchased by the end user are warranted to be free from defects in material and workmanship from the date of sale to the original purchaser for a period of 6 months. All parts warranty claims must be supported by a copy of the failed part invoice to the end user. We cannot consider claims for which sales invoices are not available.

1.03. The warranty offered by Mantis Infrastructure Maintenance is limited to the making good by repair or replacement for the purchaser any part or parts found, upon examination at its factory, to be defective under normal use and service due to defects in material or workmanship. Returned parts must be complete and unexamined. Pack the component(s) carefully so that any transit damage is avoided. All ports on hydraulic items should be drained of oil and securely plugged to prevent seepage and foreign body ingress. Certain other components, electrical items for example, may require particular care when packing to avoid damage in transit.

1.04. This warranty does not extend to any product from which Mantis Infrastructure Maintenance’s serial number plate has been removed or altered.

1.05. The warranty policy is valid for machines registered in line with the terms and conditions detailed and on the basis that the machines do not extend a period of 24 months or greater since their original purchase date, that is the original invoice date from Mantis Infrastructure Maintenance. Machines that are held in stock for more than 24 months cannot be registered for warranty.

1.06. This warranty does not apply to any part of the goods, which has been subjected to improper or abnormal use, negligence, alteration, modification, fitment of non-genuine parts, accident damage, or damage resulting from contact with overhead power lines, damage caused by foreign objects (e.g. stones, iron, material other than vegetation), failure due to lack of maintenance, use of incorrect oil or lubricants, contamination of the oil, or which has served its normal life. This warranty does not apply to any expendable items such as blades, belts, clutch linings, filter elements, flails, flap kits, skids, soil engaging parts, shields, guards, wear pads, pneumatic tyres or tracks.

1.07. Temporary repairs and consequential loss – i.e. oil, downtime and associated parts are specifically excluded from the warranty.

1.08. Warranty on hoses is limited to 12 months and does not include hoses which have suffered external damage. Only complete hoses may be returned under warranty, any which have been cut or repaired will be rejected.

1.09. Machines must be repaired immediately a problem arises. Continued use of the machine after a problem has occurred can result in further component failures, for which Mantis Infrastructure Maintenance cannot be held liable, and may have safety implications.

1.10. If in exceptional circumstances a non Mantis Infrastructure Maintenance part is used to effect a repair, warranty reimbursement will be at no more than Mantis Infrastructure Maintenance’s standard dealer cost for the genuine part.

1.11. Except as provided herein, no employee, agent, dealer or other person is authorised to give any warranties of any nature on behalf of Mantis Infrastructure Maintenance.1.12. For machine warranty periods in excess of 12 months the following additional exclusions shall apply:

1.12.1. Hoses, exposed pipes and hydraulic tank breathers.

1.12.2. Filters.

1.12.3. Rubber mountings.

1.12.4. External electric wiring.

1.12.5. Bearings and seals

1.12.6. External Cables, Linkages

1.12.7. Loose/Corroded Connections, Light Units, LED’s

1.12.8. Comfort items such as Operator Seat, Ventilation, Audio Equipment

1.13. All service work, particularly filter changes, must be carried out in accordance with the manufacturer’s service schedule. Failure to comply will invalidate the warranty. In the event of a claim, proof of the service work being carried out may be required.

1.14. Repeat or additional repairs resulting from incorrect diagnosis or poor quality previous repair work are excluded from warranty.

NB: Warranty cover will be invalid if any non-genuine parts have been fitted or used. Use of non-genuine parts may seriously affect the machine’s performance and safety.

2. Remedies and Procedures

2.01. The warranty is not effective unless the Selling Dealer registers the machine, via the Mantis Infrastructure Maintenance web site and confirms the registration to the purchaser by completing the confirmation form in the operator’s manual.

2.02. Any fault must be reported to an authorised Mantis Infrastructure Maintenance dealer as soon as it occurs. Continued use of a machine, after a fault has occurred, can result in further component failure for which Mantis Infrastructure Maintenance cannot be held liable.

2.03. Repairs should be undertaken within two days of the failure. Claims submitted for repairs undertaken more than 2 weeks after a failure has occurred, or 2 days after the parts were supplied will be rejected, unless the delay has been authorised by Mantis Infrastructure Maintenance. Please note that failure by the customer to release the machine for repair will not be accepted as a reason for delay in repair or submitting warranty claims.

2.04. All claims must be submitted, by an authorised Mantis Infrastructure Maintenance Service Dealer, within 30 days of the date of repair.

2.05. Following examination of the claim and parts, Mantis Infrastructure Maintenance will pay, at their discretion, for any valid claim the invoiced cost of any parts supplied by Mantis Infrastructure Maintenance and appropriate labour and mileage allowances if applicable.

2.06. The submission of a claim is not a guarantee of payment.

2.07. Any decision reached by Mantis Infrastructure Maintenance. is final.

3. Limitation of Liability

3.01. Mantis Infrastructure Maintenance disclaims any express (except as set forth herein) and implied warranties with respect to the goods including, but not limited to, merchantability and fitness for a particular purpose.

3.02. Mantis Infrastructure Maintenance makes no warranty as to the design, capability, capacity or suitability for use of the goods.

3.03. Except as provided herein, Mantis Infrastructure Maintenance shall have no liability or responsibility to the purchaser or any other person or entity with respect to any liability, loss, or damage caused or alleged to be caused directly or indirectly by the goods including, but not limited to, any In direct, special, consequential, or incidental damages resulting from the use or operation of the goods or any breach of this warranty. Notwithstanding the above limitations and warranties, the manufacturer’s liability hereunder for damages incurred by the purchaser or others shall not exceed the price of the goods.3.04. No action arising out of any claimed breach of this warranty or transactions under this warranty may be brought more than one (1) year after the cause of the action has occurred.

4. Miscellaneous

4.01. Mantis Infrastructure Maintenance may waive compliance with any of the terms of this limited warranty, but no waiver of any terms shall be deemed to be a waiver of any other term.

4.02. If any provision of this limited warranty shall violate any applicable law and is held to be unenforceable, then the invalidity of such provision shall not invalidate any other provisions herein.

4.03. Applicable law may provide rights and benefits to the purchaser in addition to those provided herein.

5. Registration of A Demo Machine

5.01. All demonstration machines must be registered as ‘demonstration machines’, whether they are Dealer/Distributor demonstration or Mantis Infrastructure Maintenance owned. Failure to do so may result in cancellation of warranty.

5.02. The date of retail delivery or the installation of demonstration machines cannot be post-dated. The warranty period will be calculated from the date of delivery advised to Mantis Infrastructure Maintenance on the online registration form. The date of delivery cannot be altered without full justification in writing.

5.03. The following are full details of warranty registration qualifications;

(A) All Demonstration machines may qualify for up to an extra 6 months warranty (Mantis Infrastructure Maintenance Owned plus Dealer/Distributor owned machines).

(B) Machines should be registered at the point of first demonstration.

(C) Warranty available when retailed will be Standard warranty period plus 6 months, minus the demonstration period. No retail extension beyond standard warranty period.

(D) Should the machine remain as a demonstration unit beyond the standard warranty period, warranty will be considered to expire at the end of the standard warranty period. Example (Machine with Standard 12 Month Warranty)

• Retail Sale takes place at month 5. Retail Warranty becomes 12 Months.
• Retail Sale takes place at month 7. Retail warranty becomes (18 minus 7) = 11 Months.
• Retail Sale takes place at month 13. Retail warranty is then considered Zero.
• Retail Warranty will not exceed a 12-Month period under any circumstances.

6. Claims Procedure

6.01. Full information relating to the failure must be entered onto the Mantis Infrastructure Maintenance on line warranty claim system found in Dealer Inside on our web site.

6.02. The completed warranty claim must be received by Mantis Infrastructure Maintenance NOT LATER THAN 30 DAYS from the repair date. Mantis Infrastructure Maintenance reserves the right to reject or offer reduced settlement on claims received where the 30 day time limit has been exceeded.

6.03. Mantis Infrastructure Maintenance requires the Dealer to retain any replaced parts for a period of 180 days for possible inspection and/or return to Mantis Infrastructure Maintenance. DO NOT RETURN PARTS WITHOUT FORMAL NOTIFICATION. When requested, additional information or failed parts must be received by Mantis Infrastructure Maintenance WITHIN 15 DAYS. Mantis Infrastructure Maintenance reserves the right to reject or offer reduced settlement on claims where parts are returned without being clearly labelled with the claim number and/or without a copy of the claim form attached. If parts are returned and your claim is subsequently rejected and you require the parts sent back to yourselves please notify Mantis Infrastructure Maintenance within 7 days of receiving the rejection notification.

6.04. You are reminded that all replaced warranty material remains the property of Mantis Infrastructure Maintenance and must be retained for 180 days, following which it must be physically rendered unusable then scrapped and not sold, reworked or reconditioned for retailing to any third party, or supplied to any remanufacturing company.

6.05. When the above time scales are not adhered to Mantis Infrastructure Maintenance reserves the right to reduce the value or reject the claim.

6.06. No request to re-assess or investigate a warranty claim previously validly submitted and processed by Mantis Infrastructure Maintenance after a period of 12 months from the date of failure shall be accepted.

6.07. Not to submit to Mantis Infrastructure Maintenance fraudulent or intentionally misleading claims and if such claims are submitted Mantis Infrastructure Maintenance will charge the reasonable costs of investigating such claims and an appropriate reasonable hourly charge rate.

7. Damage to New Machines

7.01. All goods must be examined on receipt, please examine all machines and packages, if there is any damage or short shipment sign ‘Damaged’ or ‘Detail any item not received’ and notify both the Mantis Infrastructure Maintenance Warranty Department by phone or email and the carrier within 24 hours of any damage or missing parts. No claims will be accepted after this time.

8. Reimbursement

8.01. All claims will be settled, by credit memo, within 30 days of acceptance of the claim.

8.02. Warranty Freight will be agreed by on a claim by claim acceptance.

9. Failed Pumps, Motors, Gearboxes, Rams & Electrical Controls

9.01. Any pumps, motors gearboxes, rams or electric control units fitted to any machine that fails during the first twelve months of warranty must be returned to us unexamined. Warranty will be rejected if they have been dismantled. This only applies to the first twelve months of warranty.

Recruitment Privacy Notice

6. Alamo Group UK – Recruitment Privacy Notice – June 2023

This notice informs job applicants of Alamo Group UK (“Applicants”) and its UK subsidiaries how we process your personal data, when you apply for a role or vacancy with Alamo Group UK. For the purposes of European data protection laws, Alamo Group UK is the data controller of Applicant personal data.

Data that we may collect;

We may collect personal data regarding applicants including,

1. contact information (e.g., name, home and business address, phone numbers, email addresses, emergency contact information, NHS number);
2. demographic information (e.g., date of birth, nationality);
3. employment and education history (including internal and external employment history, references and organizational data such as department, work location, job title and seniority); and
4. any other information which may be voluntarily disclosed by the Applicant as part of the application process.

How we use Applicant Personal Data.

We use your data in order to fulfil our legal obligations and where in the legitimate interests of Alamo Group UK to consider an Applicant for a role or vacancy in line with our recruitment process. In the event that we make an offer of employment which you (the Applicant) accept, your personal data will be held and processed by Alamo Group UK to fulfil our legal and contractual obligations and for the performance of the employment relationship.

Disclosure of your personal data to Trusted Third Parties.

We may disclose some of your personal data to the following recipients:

1. service providers (e.g. outsourced payroll providers) and financial or legal advisors;
2. fraud prevention and law enforcement agencies;
3. courts, governmental and non-governmental regulators and ombudsmen;
4. as required or permitted by law, to comply with a legal process or government request, or to protect Alamo Group’s rights and property.

Transfer of Personal Data Outside the UK and EEA.

We may transfer personal data to Alamo Inc (located outside of the European Economic Area (EEA) in the U.S. for senior positions only. We will take all necessary steps to ensure the safety of Applicants’ personal data in accordance with applicable data protection laws.

Rights of Applicants.

Under the UK GDPR, you have a number of rights in relation to your personal data which include;

• The right to access a copy of your personal data
• The right to have inaccurate data corrected
• The right to have personal data deleted, in certain circumstances
• The right to restrict personal data
• The right to data portability
• The right to object to the processing of your personal data
• Rights in relation to automated decision making and profiling

If you wish to exercise any of these rights, please contact [email protected]. Alamo UK entities have one calendar month to respond to your request.

If you feel that Alamo has not processed your personal data in line with the requirements of the UK GDPR, you have the right to lodge a complaint about the processing of your personal information with the Information Commissioner’s Office via www.ico.org.uk.

You also have the right to lodge a complaint about the processing of your personal data with your local data protection authority. In the UK, this is the Information Commissioner’s Office www.ico.org.uk

Security and Retention.

Alamo Group UK protects Applicants’ personal data against loss or theft, as well as from unauthorized access, disclosure, copying, use or modification, regardless of the format in which it is held. Alamo Group UK retains information for six months from our point of last contact. We hold this information to support our legal and regulatory requirements. If you object to this retention, please contact us via our details below. You must give us permission if you would like us to contact you within six months of application if alternative positions become available.

Contact Details

If you have any enquiries, requests or concerns regarding this Notice or relating to the processing of Applicant personal data, please contact the DCO, via [email protected].

Modern Slavery Act Statement

May 2018
1. Introduction

Alamo Group Europe (and all entities controlled and/or affiliated with Alamo Group Europe) have a strong commitment to prohibiting human trafficking and slavery by any of its business entities, employees, and other associated parties.  

In compliance with the law, and to underline Alamo Group Europe’s commitment to prohibiting these practices, this anti-slavery and human trafficking statement serves to ensure a work environment that is free from human trafficking, forced labour and unlawful child labour.

Alamo Group Europe strongly believes it is responsible for promoting ethical and lawful employment practices amongst the Alamo Group Europe companies. These practices are also required to be followed by our suppliers, subcontractors or business partners.

Alamo Group Europe strongly opposes any use of slavery or human trafficking in the distribution of its own products and fully supports the promotion of ethical and lawful business practice within the workplace.

2. Organisational Structure

Alamo Group Europe is a limited company registered in the UK (registered company number 02649656). Established in 1991, with some member companies having been in business for more than 100 years, we are a designer, manufacturer and supplier of high quality equipment for infrastructure maintenance, agriculture and other applications in the industrial and agricultural sector. The group is currently comprised of 8 distinct companies located in the UK and France employing approximately 1,000 people (Mantis Infrastructure Maintenance, McConnel Limited, Spearhead Machinery Limited, Bomford-Turner Limited, Alamo Manufacturing Services Limited, Rivard, SMA Fauchaux, Force Gorge, Rousseau) 

We are a part of the Alamo Group Inc. (Group), founded in 1969, which has its head office in United States of America. The Group has over 3,300 employees worldwide and operates in 4 regions of the world; Australia, Europe, North America and South America.

3. Our Supply Chains

Our supply chains consist of over 350 suppliers, 70% of which are based in the UK. In addition to our key suppliers for components and raw material, our suppliers also include, professional services (accountants, legal advisors, recruitment agencies); cleaning services, IT and Communications systems, Office Suppliers etc.

Suppliers paid over £100,000 per year make up 98% of our supplier spend and of these the majority have an annual turnover of >36m and are, therefore, themselves covered by the Modern Slavery Act requirements.

4. Our Policies on Slavery and Human Trafficking

We are committed to ensuring that there is no modern slavery or human trafficking in our supply chains or in any part of our business. Our anti-slavery policy reflects our commitment to acting ethically and with integrity in all our business relationships and to implementing and enforcing effective systems and controls to ensure slavery and human trafficking is not taking place anywhere in our supply chains.

We have adopted the following policies within our business to help us identify and combat unethical and inappropriate practices within our business and business relationships. These policies apply to all our workforce.

• Code of Business Conduct and Ethics Procedure
• Corporate Anti-Corruption Policy
• Health and Safety Policy
• Social Responsibility Policy
• Equal Opportunities and Diversity Statement
• Whistleblowing policy

5. Due Diligence Processes for Slavery and Human Trafficking

Our Anti-Slavery Policy reflects our commitment to acting ethically and with integrity in all our business relationship and implementing and enforcing effective systems and controls to prevent slavery and human trafficking practices in our supply chains.

To help identify any potential risks within our supply chains (including in respect of new suppliers and commercial arrangements), we undertake a due diligence assessment taking into consideration the following factors:

• Geographical location of the business or manufacture/supply of goods;
• Industry sector – we recognise that certain sectors suffer greater exposure to slavery and human trafficking practices;
• Value of the contract/commercial arrangement;
• Supplier’s dependency upon our business;
• Scope of the suppliers’ supply chain e.g. does the supplier manufacture or provide goods themselves or supply them from a third party;

In the event that any supplier/commercial arrangement is considered to be a potential risk, we will undertake further due diligence until we are satisfied that we have achieved compliance with the law and ethical practices.

We have also put in place system, procedures and best practices to help combat anti-ethical practices and modern slavery within our supply chains and general business operations. For example, we:

• Continually monitor potential risk areas in our supply chains using the services of Transparency International UK.
• Protect whistle blowers to ensure that they are not discouraged from raising any concerns relating to unethical or illegal practices;
• Adopt robust recruitment processes in line with UK employment laws, including: ‘right to work’ document checks; contracts of employment and checks to ensure everyone employed is 16 and above;
• Engage with reputable businesses and individual with a proven track record of legal compliance and good ethical standards;
• Have robust policies in place to ensure a new employee has the Right to Work in the UK and have confirmed their identity prior to the commencement of employment or placement.
• Train our staff and business partners on their obligations under the applicable laws and regulations. Completion of our Code of Ethics training module for all employees.
• Pay and reward our staff in accordance with legal requirements and reviewed annually and benchmarked;

Supplier Adherence to Our Values and Ethics

We have zero tolerance to slavery and human trafficking. We have a dedicated compliance team, which is responsible for ensuring that we comply with the principles and commitments set out in this statement. Our compliance team consists of members of Finance, HR, Purchasing and Sales, and are supported by our external professional advisors to ensure we act in accordance with the law.

7. Training

To ensure a high level of understanding of the risks of modern slavery and human trafficking in our supply chains and our business, we provide training to our staff. This is enshrined within our Code of Business Conduct and Ethics Procedure.

Our effectiveness in combating slavery and human trafficking within our organisation and supply chain is measured by reference to the number of reports received from employees, the public or law enforcement agencies to indicate that modern slavery practices have been identified.

This statement is made pursuant to section 54(1) of the Modern Slavery Act 2015 and constitutes our slavery and human trafficking statement for the financial year ending 31^st December 2017.

Website Acceptable Use Policy

May 2018

This acceptable use policy sets out the terms between you and us under which you may access the Mantis Infrastructure Maintenance website (“our site”). This acceptable use policy applies to all users of, and visitors to, our website.

Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms of website use.

Our site is a site operated by Mantis Infrastructure Maintenance (“we” or “us”). We are registered in England and Wales under company number 02638271 and we have our registered office at Station Road, Salford Priors, Evesham, Worcestershire, WR11 8SW.

Prohibited Uses

You may use our site only for lawful purposes. You may not use our website:
• In any way that breaches any applicable local, national or international law or regulation.
• In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
• For the purpose of harming or attempting to harm Minors in any way.
• To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
• To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:
• Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use.
• Not to access without authority, interfere with, damage or disrupt any part of our website, any equipment or network on which our website is stored, any software used in the provision of our site or any equipment or network or software owned or used by any third party.

Interactive Services

We may from time to time provide interactive services on our website, including, without limitation chat rooms and bulletin boards (“interactive services”).

Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).

We will do our best to assess any possible risks for users (and in particular, for children under the age of 12 (“Minors”)) from third parties when they use any interactive service provided on our website, and we will decide in each case whether it is appropriate to use moderation
of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our website, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

The use of any of our interactive services by a Minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not foolproof. Minors who are using any interactive service should be made aware of the potential risks to them.

Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

Contents Standards

These content standards apply to any and all material which you contribute to our website (“contributions”), and to any interactive services associated with it.

You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.

Contributions must be accurate (where they state facts), be genuinely held (where they state opinions) and comply with applicable law in the UK and in any country from which they are posted.
Contributions must not contain any material which is defamatory of any person, contain any material which is obscene, offensive, hateful or inflammatory, promote sexually explicit material, promote violence, promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age, infringe any copyright, database right or trade mark of any other person, be likely to deceive any person, be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence, promote any illegal activity, be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety, be likely to harass, upset, embarrass, alarm or annoy any other person, be used to impersonate any person, or to misrepresent your identity or affiliation with any person, give the impression that they emanate from us, if this is not the case or advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

Suspension and Termination

We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our website. When a breach of this policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this acceptable use policy constitutes a material breach of the terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

• Immediate, temporary or permanent withdrawal of your right to use our site.
• Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.
• Issue of a warning to you.
• Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
• Further legal action against you.
• Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

Changes to the Acceptable Use Policy

We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.

Terms of Website Use

May 2018

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

These terms of use (together with the documents referred to in it) tells you the terms of use on which you may make use of the Mantis Infrastructure Maintenance website (“our website”), whether as a guest or a registered user. Use of our website includes accessing, browsing, or registering to use our site.

Please read these terms of use carefully before you start to use our website, as these will apply to your use of our web site. We recommend that you print a copy of this for future reference.

By using our website, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms of use, you must not use our website

‍Other Applicable Terms

‍These terms of use refer to the following additional terms, which also apply to your use of our website:

Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us and our use of cookies. By using our website you warrant that all data provided by you is accurate.

Our Acceptable Use Policy, which sets out the permitted uses and prohibited uses of our website. When using our website, you must comply with this Acceptable Use Policy.

Our Cookie Policy, which sets out information about the cookies on our website.

If you purchase goods from our site, our Terms and Conditions of Sale will apply to the sales.

‍Information about Us

‍Our website is a website operated by Mantis Infrastructure Maintenance (“We”).We are a limited company registered in England and Wales under company number 02638271 and have our registered office at Station Road, Salford Priors, Evesham, Worcestershire, WR11 8SW.Our main trading address is Mantis Infrastructure Maintenance, Station Road, Salford Priors, Evesham, Worcestershire, WR11 8SW. Registered in England and Wales No. 02638271

‍Changes to These Terms

‍We may revise these terms of use at any time by amending this page.

Please check this page from time to time to take notice of any changes we made, as they are binding on you.

Changes to Our Website

We may update our website from time to time, and may change the content at any time. However, please note that any of the content on our website may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that our website, or any content on it, will be free from errors or omissions.

‍Accessing Our Website

‍Our website is made available free of charge.

We do not guarantee that our website, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our website without notice. We will not be liable to you if for any reason our website is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our website.

You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

‍Your Account and Password

‍If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at [email protected]

‍Intellectual Property Rights

‍Our website contains material which is owned by or licensed to us (including but not limited to the photography, images, design layout, look, appearance and graphics). Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

Any trademarks reproduced on our website which are not the property of, or licensed to us are acknowledged on our website.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our website must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our website in breach of these terms of use, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

‍No Reliance on Information

‍The content on our website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our website.

Although we make reasonable efforts to update the information on our website, we make no representations, warranties or guarantees, whether express or implied, that the content on our website is accurate, complete or up-to-date.

‍Limitation of Our Liability

‍Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our website or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of, or inability to use, our site; or use of or reliance on any content displayed on our site.

If you are a business user, please note that in particular, we will not be liable for loss of profits, sales, business, or revenue, business interruption, loss of anticipated savings, loss of business opportunity, goodwill or reputation or any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our website. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by use to you, which will be set out in our Terms and Conditions.

‍Uploading Content to Our Website

‍Whenever you make use of a feature that allows you to upload content to our website, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy.

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. If you are a consumer user, this means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our website will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our website constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our website.

We have the right to remove any posting you make on our website if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.

The views expressed by other users on our site do not represent our views or values. You are solely responsible for securing and backing up your content.

‍Viruses

‍We do not guarantee that our website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our website. You should use your own virus protection software.

You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.

‍Linking to Our Website

‍You may not create a link to our website from another website or document without our prior written consent.

‍Third Party Links and Resources in Our Website

‍Where our website contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those websites or resources, nor do we endorse those websites.

‍Applicable Law

‍If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland. If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

To contact us, please email [email protected]

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